Privacy Policy
Text Messaging (SMS) Privacy
If you join our text list, we collect your mobile number and a record of your consent and the messages we send you. We use this only to send you the messages you signed up for.
We do not sell, rent or share your mobile number or text-messaging opt-in data and consent with third parties or affiliates for their marketing purposes. We share it only with the service providers that deliver our messages on our behalf.
You can opt out at any time by replying STOP. See our Text Messaging Terms.
Last updated: October 29, 2026
This Privacy Policy explains how The Dreaming Company LLC, doing business as Hygieia Skin Care ("Hygieia," "we," "us"), collects, uses, and shares personal information when you visit hygieiaskin.com, buy from us, contact us, or sign up for our emails or texts.
Information we collect
- Information you give us: name, email address, phone number, shipping and billing address, order details, subscription preferences, messages you send to our support team, and reviews you submit. Payment card details are entered directly with our payment processors (Shopify Payments, Shop Pay, PayPal, Amazon Buy with Prime) and are not stored by us.
- Information collected automatically: device and browser information, IP address, approximate location, pages viewed, products added to cart, referring links and search terms, and how you interact with our site and emails. We collect this with cookies, pixels, and similar technologies.
- Information from partners: order and delivery information from Amazon when your order is fulfilled by Amazon or placed with Buy with Prime, and audience or campaign information from advertising platforms.
How we use your information
- Process, ship, and track your orders and subscriptions, and handle returns.
- Answer your questions and provide customer support, including with the help of automated tools.
- Send order and shipping updates.
- Send marketing emails and, if you opt in, marketing text messages about products, offers, and skincare education.
- Show you relevant ads on other websites and apps, and measure how our advertising performs.
- Understand and improve our site, products, and customer experience.
- Detect and prevent fraud, and comply with legal obligations.
How we share information
We share personal information with service providers who help us run our business, under contracts that limit their use of it. These include our e-commerce platform (Shopify), order fulfillment (Amazon Multi-Channel Fulfillment and Buy with Prime), subscription management (Recharge), returns (AfterShip), customer support (Zendesk), email and text messaging (Klaviyo), and analytics and advertising partners such as Google, Meta, Microsoft, and Amazon Ads. We may also share information to comply with law, to protect our rights, or as part of a merger or sale of our business.
We do not sell your personal information for money. Like most online stores, we use advertising cookies and pixels that may count as "selling" or "sharing" under some US state laws. You can opt out as described below.
Text messages
If you opt in to text messages, we will send recurring automated marketing messages to the number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. We do not share or sell your mobile number or text-messaging opt-in data with third parties for their own marketing purposes.
Emails
You can unsubscribe from marketing emails at any time with the link at the bottom of any email. We will still send emails about your orders and subscriptions.
Cookies and advertising choices
You can control cookies through your browser settings. You can also limit interest-based advertising through Google, Meta, Microsoft, and the Digital Advertising Alliance.
Your privacy rights
Depending on the state you live in (including California, Virginia, Colorado, Connecticut, Texas, and others), you may have the right to know what personal information we hold about you, to access, correct, or delete it, to receive a copy of it, and to opt out of targeted advertising and the "sale" or "sharing" of your personal information. To make a request, email support@hygieiaskin.zendesk.com with the subject line "Privacy Request." We will verify your request using the email address on your account or orders. You may use an authorized agent, and we will not discriminate against you for exercising your rights. If we deny your request, you may appeal by replying to our response.
Data retention and security
We keep order information for as long as needed for accounting, tax, and legal purposes, and other information for as long as it is useful for the purposes above. We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.
Children
Our site and products are intended for adults. We do not knowingly collect personal information from anyone under 16.
Where we operate
We sell and ship only within the United States, and your information is processed in the United States.
Changes
We may update this policy from time to time. The "Last updated" date above shows when it last changed.
Contact us
The Dreaming Company LLC, d/b/a Hygieia Skin Care
3959 Van Dyke Road, #366, Lutz, FL 33558
Email: support@hygieiaskin.zendesk.com
Phone: (813) 725-2738